This Refund & Cancellation Policy applies to online donations and payments made through https://aashro.onesample.online via our payment gateway partners.
1. Nature of Transactions
Most transactions on this website are voluntary charitable donations. Once a donation payment is successfully completed and confirmed by the payment gateway, the contribution is generally non-refundable, because funds may be promptly allocated to relief and welfare activities.
2. Cancellation Before Payment
- You may abandon checkout at any time before completing payment.
- Orders with status “created”, “pending payment”, or “cancelled” that were never successfully paid do not result in a charge by us.
- If your bank shows a temporary authorization that later reverses for an incomplete payment, please allow your bank’s normal settlement cycle (typically 3–10 business days).
3. Failed / Declined Payments
If a payment fails, is declined, or times out, no donation is recorded as successful. You may initiate a new donation. If an amount was deducted despite a failure message, contact us immediately with Order ID, payment reference, date/time, and amount so we can coordinate with the payment gateway / bank.
4. Duplicate Payments
If you were charged more than once for the same intended donation due to a technical error, please email us within 7 days with both transaction references. After verification, we will arrange a refund of the duplicate amount via the original payment method where possible.
5. Erroneous Amount / Wrong Details
If you donated an incorrect amount by mistake, contact us within 48 hours of payment with your Order ID. Refund requests for completed donations are reviewed case-by-case and are not guaranteed. Approved refunds (if any) are processed to the original payment instrument.
6. Refund Timeline
- Eligible refunds are typically initiated within 7–10 business days after approval.
- Your bank / payment provider may take an additional 5–10 business days to reflect the credit.
- We are not responsible for delays caused by banks, UPI apps, card networks, or payment gateways.
7. Chargebacks
If you initiate a chargeback with your bank, please also notify us so we can provide transaction evidence. Unfounded chargebacks may be contested.
8. How to Request a Refund / Cancellation Review
Email aashrocharitablefoundation@gmail.com or call +91 84699-56127 with:
- Full name and phone / email used at checkout
- Order ID
- Payment gateway / UPI / bank reference
- Date, amount, and reason for request
Support hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
9. Contact Address
AASHRO CHARITABLE FOUNDATION
B 45, RADHASWAMI SOC, Puna, SURAT, Gujarat, INDIA - 395010