This Privacy Policy explains how AASHRO CHARITABLE FOUNDATION (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit our website, contact us, volunteer, or make a donation through our online payment facilities.
1. Information We Collect
1.1 Information you provide
- Name, email address, phone number
- Billing / correspondence address (address line, city, state, PIN/ZIP, country)
- Donation amount, preferred cause, optional PAN (for receipts where applicable), and notes
- Messages submitted via contact, volunteer, or “Raise a Voice” forms
1.2 Information collected automatically
- IP address, browser type, device information, referring URL
- Pages visited and approximate timestamps
- Cookies and similar technologies required for session security (e.g., CSRF protection)
1.3 Payment information
We do not collect or store your full card number, CVV, UPI PIN, net-banking password, or other sensitive payment credentials on our servers. Payments are processed by authorized payment gateway providers (such as Razorpay, Cashfree, PhonePe, PayU, or Stripe). Those providers may collect payment details directly under their own privacy policies and PCI-DSS obligations.
2. How We Use Your Information
- To process donations and generate order / transaction references
- To send payment confirmations, receipts, and related communications
- To respond to enquiries, volunteer applications, and support requests
- To improve website security, prevent fraud, and comply with law
- To share impact updates where you have opted in or reasonably expect such communication as a donor
3. Legal Basis / Consent
By using this website or completing a donation checkout, you consent to the collection and processing of information as described in this Policy and our Terms & Conditions. Where required, we obtain explicit consent via checkout checkboxes before payment.
4. Sharing of Information
We may share limited personal data with:
- Payment gateways & banks — to complete and verify transactions
- IT / hosting providers — to operate the website securely
- Professional advisers & auditors — where reasonably necessary
- Government / law enforcement — when required by applicable law
We do not sell your personal information.
5. Data Retention
Donation and transaction records are retained as required for accounting, audit, tax, and legal compliance. Enquiry form data may be retained for a reasonable period to provide support and improve services. You may request deletion of non-mandatory data subject to legal retention duties.
6. Security
- Our website is served over HTTPS / SSL encryption
- Secure session cookies (HttpOnly, Secure, SameSite where applicable)
- Payment credentials are handled by PCI-compliant payment partners
- Access to order data is restricted to authorized personnel
No method of transmission over the Internet is 100% secure; we take commercially reasonable measures to protect your data.
7. Cookies
We use essential cookies for security and checkout session integrity. Disabling cookies may prevent donation checkout from functioning correctly.
8. Children’s Privacy
Our donation services are intended for users aged 18 years or older (or with guardian consent where permitted by law). We do not knowingly collect personal data from children for payment purposes.
9. Your Rights
Subject to applicable law, you may request access, correction, or deletion of your personal data, or withdraw marketing consent, by contacting us using the details below.
10. Third-Party Links
Our site may link to third-party websites. Their privacy practices are governed by their own policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. Continued use of the website after changes constitutes acceptance of the updated Policy.
12. Contact Us
AASHRO CHARITABLE FOUNDATION
B 45, RADHASWAMI SOC, Puna, SURAT, Gujarat, INDIA - 395010
Email: aashrocharitablefoundation@gmail.com
Phone: +91 84699-56127
Support hours: Monday – Saturday, 10:00 AM – 6:00 PM IST